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ANTI CORRUPTION COALITION OF THE ETHIO TELECOM EMPLOYEES gce_etc@yahoo.com

Who is to blame for ETC's ignominious failure?
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Amare Amsalu, the current Ethiopian Telecom CEO, recently came out to the forefront and apologized to the entire ETC customers and the Ethiopian people for all the ordeals they had to go through due to the series of wrongdoings (to say the least) that took place at ETC under Amare's predecessor.

 

   Who is to blame for ETC's ignominious failure?

By Hiwot W. Robert
October 28, 2006


Amare Amsalu, the current Ethiopian Telecom CEO, recently came out to the forefront and apologized to the entire ETC customers and the Ethiopian people for all the ordeals they had to go through due to the series of wrongdoings (to say the least) that took place at ETC under Amare's predecessor.

 

Amare admitted a series of wrongdoings, including the unbelievable and intentionall-off-the-mark technology selection on the billing system. He also confessed equipment worth millions of U.S. dollars were rusting away at ETC warehouse. "Our entire customer data base is destroyed and the over 100 years old ETC has to be re-born" was what he said about the situation.

"I have come across to a purchase request of similar items while those already bought are still at the warehouse," said Amare, who may not have been conscious of the whole affair, or should we say his courage failed him to let the cat out of the bag? Apparently, he opted to be economical with the truth. After all, he himself is a "meticulously" taken on appointee of the government and has to be "smart" at self-censorship to stay in the position for a considerable period of time.

The truth is that all equipment stockpiled at the warehouse (jokingly referred to as garbage depot) are not in working conditions. They are heaped up at the warehouse to hide a series of white-collar crimes. They are worthless substandard dilapidated gadgets. The different projects coordinators who requested the purchase of similar items are 101% right due to the fact they can never ever use those less than useless "telecom equipment" purchased by the ex-CEO of ETC.

The current CEO of ETC did expose a series of wrongdoings with particular emphasis on the latest in the series i.e. the billing system tragedy. The Indian Ushacom's (branded by ETC's Labour Union as "wusha.com i.e., dog.com) billing system glitch is the tip of the iceberg. I urge readers to read more on corruption at ETC by visiting the illustrious website called "The Anti Corruption Coalition of the Ethiopian Telecom Corporation Employees" at http://gce-etc.tripod.com/

In a country whose deeply entrenched culture does not appreciate admitting even a minor oversight, rather regarded as shameful, humiliating and degrading practice, the current CEO's move is praiseworthy. The valiant move of the current CEO will go down in the history of ETC for a very long time to come. All these series of wrongdoings had to be checked and exposed by the Ethiopian Telecom Agency /ETA/. The scope of telecoms regulation differs from country to country. In Ethiopia today, there is, at least under the law, telecoms-specific regulator i.e., The Ethiopian Telecommunications Agency /ETA/. The inaction of ETA is not only just a failure to address the problem due to a possible unscrupulous raison d'Ítre, but also the consequence of lack of relevant knowledge and human resource. The areas that have to be regulated (both in the short and long term) by ETA can be classified under three broad (albeit overlapping) headings:- market issues, industry issues and technical issues. The most basics areas of interest , inter alia, under the heading 'market issues' are: 1. Protecting User Interests 2. Investigating User Complaints 3. Ensuring Customer Service Levels.

ETA had to make sure the contracts include clauses that specify minimum levels of service. One can write a book under these headings. These are the most basics out of the most basics. These are very important and the most basic duties of any telecom regulator in a monopoly environment.

The deep-seated problem with ETA is lack of knowledge. The General Manager of ETA is a Chemist with additional six months training on Information Science (better known as Library Science). With the advent of electronics media, internet and all other data communications etc, the very name 'Library Science' could not be a name suitably fit to describe the academic discipline for long known as LIBRARY SCIENCE. It had to be renamed and the name Library Science is abandoned and given a more fitting name, INFORMATION SCIENCE. The other guy is the ex CEO of ETC, a Math Graduate, who attended a six months Information Science course after he graduated from math department of the Addis Ababa University. These two guys presented themselves as Information Communication Technology /ICT/ experts and the Government, characteristically indifferent and careless as it ALWAYS is for the welfare and well being of Ethiopia and Ethiopians, didn't bother itself much to make a deeper assessment of the situation.

The Government rather checked only one thing i.e. the fact that they are the "revolutionary democracy" archaic and bumbling dogma supporters. Actually, the Prime Minister ingenuously and shamelessly said to the 77 million Ethiopian people that he is positively disposed to appoint an illiterate so long as the illiterate high office candidate espouses the TPLF regime. In view of this, no wonder that a Chemist became a telecom regulator /GM for ETA/, and a Math graduate a CEO for the Ethiopian Telecom Corporation /ETC/. We have to be "very grateful" to Prime Minister (Chairman of Council of Ministers), Commander in Chief of the Army, Chairman of TPLF, Chairman of EPRDF, Head of State-----Oh! Sorry, very sorry, the head of State is Lieutenant Girma W/Giorgis (maybe, Hailegiorgis – I am not sure) -- last but not least, founder and Chairman of Marxist-Leninist League Tigray /MLLT/ "H.E", Ato Meles Zenawi, for the fact that he has not appointed illiterates as he some years back enthusiastically and emphatically "PROMISED" us to do it. When we go to the next point, we find another very interesting piece.

Being characteristics' of a monopoly situation, customer interests are of little concern in Ethiopia . A scarcity of lines, difficulty of making connections, high call failure rates, lack of service upgrading, inadequate response to complaints and high international and local tariffs are just some of the issues that the customers in Ethiopia time and time again faced. ETC after spending $2.1 Billion USD has not yet met demands in the majority of the cities, towns, areas and localities, including Addis Ababa and other major cities like Diredaw, Gondor, Mekele, Bahrdar, Awassa etc. ETC in the past tried to kill off or at least reduce the demand by imposing an artificial and not cost based prohibitive tariff. The case in point is that ETC introduced wireless fixed line telephony a couple of years before. ETC bought this system from a Chinese company. The capacity of this system was around 40,000. ETC levied a 2000 Birr initial subscription fee. The net effect of this was that ETC could not sell even 100 lines. They crossed their fingers and passively waited for months and no single individual showed up. They had to back off being tempered by the harsh economic reality of the country.

They were forced to reduce the initial subscription fee from 2000 Birr to 600 Birr. The entire 40000 lines were sold within less than a week time from the date they announced the price reduction. It is all ETC all the way. It was ETC that came up with an exorbitant tariff, and it was again ETC ,without any pressure from any where else, that drastically slashed its original tariff and came up with a 70% reduction. The tragedy was that the Chinese Wireless telephony was not up to the standard and many customers are acrimoniously disappointed. Some have already given back the line and requested the conventional copper land line. I very much doubt the Ethiopian Telecommunication Agency officials know all these things. These issues are characteristic of any monopoly situation where the customer has no choice but to accept what is available. Thus, in keeping with the fact ETA's role, as an important area for regulation, had to be primarily concerned with customer welfare, protecting user interests.

The Ethiopian Telecom Agency heard the recent billing software disaster like any casual observer from the media and the informal information network (grapevine). ETA had no prior knowledge of the situation, rather both ETA and its entire staffs as customers of ETC, were despondent and crying foul joining hands with the ordinary public at large. What a pity! Ewnetu Tessema did write extensively about this fiasco billing system a year or so before under the title "Ethiopian Telecom suffering under kleptocratic corporate governance". I am quite certain the ETA staffs and the General Manager have read that article. It was not because he is a prophet or has got a special psychic power that he could decipher the corrupt practice of ETC without delay. It was just because the corruption was very massive and a readily understood broad day light robbery.

On another serious note, the Ethiopian Telecom Agency needs to institute and administer a practical device whereby customers can divulge their grievance and, if such accusations are legitimate, to obtain compensation. Funny enough, it is still ETC which is investigating customers' complaint that emanated from the ignominious failure currently known as "India's billing system tragedy" which was supposed to replace the previous AS 400 billing system. In effect, it means ETC is not only operator but as well regulator. Another important point worth mentioning here is the fact that telecom has pervasive consequences of a communal character. For instance, a simple telephone line can often also be a critical service for some segment of group of people. The necessity to call for assistance in times of urgent state of affairs must not be overlooked. ETA assumes a social duty to spot areas of special requirement and guarantee that such need is satisfactorily fulfilled. To this end, ETA should force ETC to provide free call services (like1-800etc) to certain destinations for a reason of emergency. ETA so far has never had tried to identify such areas and impose obligation on the sole telecom operator in Ethiopia . There is no one occasion in which ETA requested at least to review and comment on any of ETC's business and/or expansion plan.

Even in the smallest African nations like Namibia , Botswana , the terms of an operator's contract often include clauses that spell out bare minimum levels of service that the operator be obliged to provide. If the specified levels are not achieved, the operator is in contravention of its licence and is at risk of having the licence revoked. In the Ethiopian context, if revoking license is not an option and not the best option, ETA should at least impose other moderate and reasonable sanctions. ETA has no fervor for such professional activities.

The ETA General Manager is year in and year out busy "gracing" international, conferences with his presence. There are plenty of telecom conferences in different parts of the world. There are regular international, regional and sub regional telecom conferences in Africa . Without exaggeration, there are over 50 conferences, seminars, workshops per annum. The ETA General Manager never ever misses an opportunity to miss an opportunity when it comes to traveling abroad. Who pays this huge travel expense? Of course the Ethiopian people. It is the hard won hard cash which is being spent in such a way. If any one of you who read this article don't believe what I am telling you, just go to ETA's head office any time during working hours and ask for the General Manager. You will immediately be told that he is outside Ethiopia . Let us go to another point.

The Ethiopian Telecommunications Corporation /ETC/ frequently uses the community's resources in order to provide the services it offers. The most obvious example is the radio spectrum by which ETC as a sole mobile operator transmit telecoms traffic to its customers. But this is not the only example: laying cable beneath the road network and through public premises is another.

Such uses of the public's resources need to be dealt with carefully, especially since they tend to be scarce. There is only a set amount of spectrum available, and it needs to be assigned with awareness so as not to be in an awe-inspiring problem in case a second mobile operator pops up someday in the future. Also, road works should not be allowed to occur in a random and hysterical manner for the upshot on the environment would be excruciating. ETA has to regulate public resources as it is an important component of its job. Does ETA has the faintest idea about this? NOT AT ALL! ETC is using radio spectrum as it wishes. This is because ETA is NOT doing its job.

In present day Ethiopia telecom is an exclusive possession of the Government. This monopoly for sure won't be there until the 'dooms day'. The radio spectrum is also used by ETC to provide wireless services to its customers. However, the spectrum is limited and therefore will not for sure be freely available when we one day "wish" to privatize the telecom.

The Ethiopian Telecom Agency's role should thus be to be forward looking and progressive with anticipation that there will certainly be more than one telecom operators in Ethiopia someday in the future and decide how many operators can use the spectrum and how much each should have. The matter is not just one of dividing up a scarce resource as fairly as possible when the Ethiopian "Federal" "Democratic" "Republic" Government (may be it is republic, federal, democratic blah, blah… – I am not sure - It is a long and redundant one) allows more than one operators. In addition, different technical problems may arise due to the nature of the spectrum. To further illustrate the point, different structures like buildings and Ethiopia 's geography may have an effect on the way it can be used. Moreover, while the possible future private operators may have distinct ranges of spectrum, there is a need to avoid interference caused by the traffic from one operator affecting that of others.

The other important job of ETA should be ensuring compliance with Licence Terms. Any where in the world a licence issued by a telecom regulator as a rule includes various terms and conditions that the licensee must meet. The Ethiopian Telecom Agency therefore needs to monitor the ETC's performances on occasion to make sure that the terms and conditions are being met. If they are not, then some form of sanction must be taken. Initially, this may be just a reprimand. If ETC still fails to meet its obligations, sanction should follow. In a country like Ethiopia where there is only one telecom operator, to monitor performances on an ongoing basis is very imperative. In practice, the Ethiopian Telecom Agency does not conduct the monitoring even when a complaint has been lodged. The Ethiopian Telecom Agency hereafter has to perform monitoring when it has some other reason for believing that its standard conditions are being violated by the sole operator, ETC. ETA is set up to control the development and expansion of telecom in Ethiopia . The reality, however, is that the Ethiopian Telecom Corporation is allowed to regulate itself. ETC in turn seems enjoying the regulatory power it is exercising by default.

Apparently, this is what ETA wishes to do i.e., to allow "self regulation" to ETC. If that is the case, the establishment of ETA with all the annual budgets etc is uncalled for and a tragic waste of our poor country's limited resource. If ETA is still needed by the Government to "impress" the World Bank and other financial agencies, ETA can take different measures to facilitate this "self-regulation" ONLY in some areas of the telecom activities. The Ethiopian Telecom Agency can produces codes of practice for SOME areas. If ETC does not abide by such codes where they apply, ETC has to be liable to having sanctions taken against it. Such codes of practice are available. International bodies have produced different types. The Ethiopian Telecom Agency can have an eclectic nature of its own by adopting them to the Ethiopian context. Here it has to be clear that ETA can not wholly "delegate" its powers to ETC or allow it to regulate itself in all areas. This would be totally unfair from customers point of view. Besides, it opens a wide room for corruption as it did so far.

One of the most important functions of the Ethiopian Telecom Agency should be setting tariffs. Determining the prices that operators charge their customers is an issue that ETA should pay maximum attention to. In a well functioning market economy there still is the need to do so. Actually, where a mature competition exists and is performing properly, operators that over-charge for the service they provide will lose their customers to their competitors. Maybe, too much reduction of tariff could be regarded as unfair competition in such countries.

The other job of ETA should be investigating Complaints from re-sellers. ETC has "out-sourced" some of its activities like internet service provision and sale of Subscriber Identity Module card for mobile services. These re-sellers of the ETC's services and mobile SIM- card do have serious problems with ETC. These re-sellers are licensed by ETA and have fully complied with all the license requirements of ETA. They are regularly paying all administrative fees. They are also paying all government taxes like other business men. Since the Ethiopian Telecom Agency issues licences to re-sellers of telecom services with terms and conditions attached, any abuse of such terms by the Ethiopian Telecom Corporation should be a matter for ETA's concern.

Therefore, the Ethiopian Telecom Agency must set up a complaints resolving mechanism where re-sellers themselves may express their disquiet over improper practices by ETC. ETC for instance used to provide same service at a reduced rate by installing a coin box public telephone right at the gate of the ETC services re-seller. It is a clear case of unfair competition at its rudimentary level. We have to start laying down the principles, get used to the concept and face its fullest extent when the time comes.

On another point, I insist the Ethiopian Telecom Agency should never ever shy away from its core task of approving equipment that is connected to a network. This 'type approval' is intended to ensure the integrity of the network and guarantee high quality service to those who use it. If ETA had properly exercised this core duty, ETC's inferior quality gadgets currently dumped at its warehouse wouldn't at all have been purchased. There is in criminal law a concept called "commission by omission". ETA officials have committed a criminal offence by their inability or unwillingness to exercise their powers and duties vested in them and the institution they are heading by a Proclamation, which is the highest in the hierarchy of laws, and promulgated, at least theoretically, by the "supreme" and "most powerful" organ of the government i.e., the Parliament.

Finally, my whole intention is not to disparage or dehumanize anyone. We Ethiopians should reinstate our fathers and fore fathers great personality known as Ethiopian virtue, compassion, manner and high moral standard, better known in Amharic as Ethiopiawi chewanet. It is I believe the 1974 bloody revolution that traumatized such virtues that had to go down the line to many more generations to come. We truthfully thought they were parts and parcels of the feudal socio economic formation. As the result, we campaigned against our virtues. I was some days back discussing with one of my email contacts on this issue. She said, "We have gone so very low (very near to the ground) and the only consolation we have is that we can't go any lower". I have promised her to write an article under the title "WEY TARIK WASHTUAL ALYAM TIWLD TEBELASHTUAL" –UNTRUTHS OF HISTORY OR A PUTRID GENERATION ?-

As we all are God's children and created in his own image, each and every one of us is capable of doing something. When we are asked to do a job which is far outside our mainstream domain or specialty in terms of our experience and training, we have to have the high moral standard to stand up and say 'I am not suitably fit for this position or job'. Ethiopia can't afford such an out and out irresponsible decision of making a chemist and a mathematician an Information Communications Technology /ICT/ expert or a medical doctor. The difference between Information Science and Information Communications Technology is NOT a semantic issue. Any attempt to lump or confuse the two is like comparing an apple and orange.

Accordingly, I see no earthly reason why one should study engineering to be a medical doctor. I see no earthly reason why one should study math, Library Science or by its current name INFORMATION SCIENCE to be a telecom company manager. I see no earthly reason why one should study chemistry, Library Science or by its current name INFORMATION SCIENCE to be a telecom regulator. I see no earthly reason why one should study medicine to be a liberarian. Knowledge is not that cheap to be obtained by being anointed by someone who walked into Menelik Grand Palace by accident of history. Knowledge is not to be drunk like whisky on a celebratory gathering the day one receives the appointment letter. Knowledge is a result of untiring and unreserved hard effort and intensive and extensive research. Knowledge does not come from power. Rather the opposite is true. Who is to blame for ETC's ignominy? The government comes first in the line of list of culprits for ETC's failure.

The government's wrong telecom policy is the major factor revolving behind this debacle. Should the Telecom Agency /ETA/ be responsible for ETC's failure? The answer is big YES and it is actually part of the government and very hard to make a fine distinction between the "arat kilo" guys and ETA General Manager. The reasons are stated above. I got the whole information and some of the bureaucratic data from the ETA employees who are desperately looking for a radical change to come any time soon. Many of ETA employees need to be real regulators. Many of ETA employees need a clued-up professional to take over and do what he can do even under difficult circumstances. Many of ETA employees are exasperated and perplexed seeing the country's limited hard cash being used as a vacation money for few. My most humble submission to these employees of ETA is never to give up hope. ETC employees could dismantle the highly intricate mafia type triangle of corruption by being persistent and never giving up hope.

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The writer, Hiwot Robert, can be reached for comment at hrobert2005@yahoo.com

 

 

Ewnetu Tessema did write extensively about this fiasco billing system a year or so before under the title "Ethiopian Telecom suffering under kleptocratic corporate governance". I am quite certain the ETA staffs and the General Manager have read that article. It was not because he is a prophet or has got a special psychic power that he could decipher the corrupt practice of ETC without delay. It was just because the corruption was very massive and a readily understood broad day light robbery.

LONG LIVE ETHIOPIA!!!

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